COLOUR AND SIZE VARIATIONS

Be aware that the handmade collections are silk screen printed individually and because of the nature of the process, colours, patterns and sizes may vary slightly from product to product. We do our best to match the products with the original product's photos, but please take into consideration that due to individual colour screen settings, colours may look slightly different to the real product. We do our best to give a full description of the items so we strongly recommend reading each product's description for sizes, colours, material, design and postage before you go ahead with the purchase, so you can be sure you are happy with what you are buying.

CARE INSTRUCTIONS

All our textile products are hand-wash or dry-clean only. Where heat transfers have been applied, iron on the reverse side only.

WHOLESALE ENQUIRIES

If you are interested in stocking chocolate creative products, please get in touch and we will send you our wholesale information: 0044 (0) 20 7635 6371, or via email: margarita@chocolatecreative.co.uk.

FAQ
Can I order over the phone?

Yes you can: 0044 (0) 20 7635 6371, or via email: margarita@chocolatecreative.co.uk
If the product is out of stock it can take up to 3 weeks to deliver.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store, although if you already have a PayPal account you may use it.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge that all copyright and other intellectual property rights in and relating to chocolate creative products are owned by Margarita Lorenzo. Please respect the rights and efforts of designers/artists and do not copy their works.

If you require more information please do not hesitate to contact us at: 0044 (0) 20 7635 6371, or via email: margarita@chocolatecreative.co.uk. We are happy to assist you with any enquiries you may have regarding this matter or others.

CUSTOMER SERVICE

YOUR CONTRACT WITH US

No binding purchase agreement between you and chocolate creative has been made until you have received an order confirmation from us.

STOCK

Please note that at the time of your order, some items may not be in stock and, as specified on the product description, it could take 2-3 weeks to deliver. If a product on the website is out of stock or if you require greater units that we currently have available in stock please contact: margarita@chocolatecreative.co.uk

SHIPPING

FREE POSTAGE for all UK deliveries over £75. To take advantage of this, please enter the code (FREEUKPOSTAGE) at the checkout.

Shipping fees vary according to the total weight and destination of the shipment.
Goods are dispatched within 5-7 working days of purchase, parcels take an average of up to 3 working days from the moment of dispatch in the UK and up to 7-10 working days outside the UK.

UK: Royal Mail standard delivery, any other requests can be arranged (this would increase the shipping cost displayed in the shop).
EU and REST OF EUROPE: Royal Mail standard air mail delivery, parcel can take up to 7 working days
REST OF THE WORLD: Royal Mail standard air mail delivery, parcel can take up to 7-10 working days

SIZE RESTRICTIONS

Due to size restrictions when shipping overseas (anywhere that is not in the UK) when the item is bigger than 33x43cm, we can only send the outer cover of the cushion.

CUSTOMS

It is the customer's responsibility to pay for their own country's customs upon receiving goods.

RETURNS

At chocolate creative we try our best to deliver goods within the specified delivery time and in perfect condition. In the unlikely event that your purchase is not to your satisfaction, please notify us within 24 hours of receiving the parcel, and return the item in the original packaging within 7 days. Items must be unused and in their original condition. We won't accept any returns that have not been notified within 24 hours or returned within the specified 7 days. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund your card in full within 14 days. The cost of returning goods is the customer's responsibility except for faulty or incorrectly shipped goods.